FAQs

We hope you find the following FAQs useful in answering your query. If this does not help you to resolve your issue, please do not hesitate to contact us for further assistance. Contact Us 

Ordering Questions:

Address Issues: Why can’t I select my Billing Address during the check-out?

If you are getting a message ‘Please select your Billing Address’ then there is a problem with the addresses on your account. It is best that you contact us so that one of our Customer Services Team can resolve the issue for you. Contact Us

 

Ordering: Do I have to register to place an order?

Yes, you do have to register your details to complete an order on our website. It is necessary to create the account on which your order is being placed. 

There are other benefits from having an account registered on our system. Faster checkouts for future orders, Order History available in your My Account area on web, ability to get a copy invoice at any time and be amongst the first to hear from us about new products / promotions (if you sign up for email updates).

Account Ordering: Can my school order from your website using a Purchase Order number?

Yes, you can order online with a Purchase Order number. In the first instance, just add the items you want to your basket and go through the checkout as normal. At the payment stage, select the option for Get Account Approval and complete the order process. When our staff review your order and approve it, you will get an email to tell you that your order has been placed. Payment terms are 30 days from the date of invoice.

NOTE: Your Billing Address on your account must be the address where the order is being delivered (that is your school or business). Account ordering is only available to schools / companies.

Where your application for Account ordering has been unsuccessful, we will contact you so that you can provide an alternative method of payment in order to complete the order process.

 

Delivery outside the UK:

Unfortunately, we are only currently able to fulfil orders within the UK. If you are an existing customer and are trying to log into your account, you will get an error message saying "Your access data could not be assigned to a user". Keep an eye out for news as we are hoping to be able to start deliveries outside the UK again very soon!

Delivery Speed: How quickly do you deliver?

For the UK we aim to dispatch orders received by 2pm, Monday to Friday on free standard delivery within 24 hours of receiving your order. Orders placed over the weekend will be dispatched on the next working day, which is usually a Monday unless there is a holiday. If you upgrade to a 24-hour service at the checkout and your order is placed before 2pm, we will dispatch it the same day.

Personalised items take a little longer: Please allow up to 3 working days for Personalised Stampers and up to 5 working days for other Personalised products, although we’ll be quicker if we can!

You can view details of all our Delivery Options here

Returns: What is your Returns policy?

All items, excluding Personalised, can be returned to us for an exchange or a full refund. They must however be returned in their original condition, including packaging, within 30 days of purchase.

NOTE: You must Contact Us before sending items back so that we can authorise the return, which will help to speed up the processing of your order against your account.

Where the item is damaged, faulty or supplied in error by us, we will exchange the item or refund the full purchase price.

Where the item was ordered in error it may be returned to us for a full refund, but you have to cover the cost of return postage.

The address for all returns is: SuperStickers, 144 Neilston Road, Paisley, PA2 6QH

Payment Issues: Why won’t my card be accepted?

We accept Mastercard, Visa and PayPal for payment on SuperStickers.com.

If you are having issues with your card payment, there can be many reasons why it is not being accepted. It is best that you contact us so our Customer Services Team can access your order and attempt to resolve the payment issue for you. Contact Us

How will my purchases show on my bank statement?

 As SuperStickers is a project of Stamps4u.co.uk Ltd, all payments by PayPal will show as, ‘Stamps4u.co.uk Ltd’ in your bank account. Otherwise payments will show as ‘SuperStickers’.

 Promotions: How do I redeem a Promotion Code?

Promotion Codes are redeemed as part of the check-out process.

After you have added everything to your basket, proceed through the checkout selecting your Delivery Address and Delivery Options. On the Order Summary page you will see a box to enter your Voucher Code. Add your code and hit the enter key. Your order will then be recalculated to take account of the conditions of the Voucher Code added.

Email Updates:  How do I get news on the latest products / promotions?

Not subscribed? If you’re not already signed up for our weekly emails to receive exclusive news of new products and fantastic money-saving offers, all you have to do is to tick the opt-in box at the bottom of the registration form, or enter your email address at the bottom of the homepage, as shown below and we’ll do the rest! Each email you receive will have an option for you to unsubscribe if you no longer wish to receive these updates.

Already registered but not sure if you’re subscribed? Just log in to your account and click on Overview, scroll down to the bottom and make sure the option for Subscribing to Email Updates is ticked. 

 

VAT Number: What is your VAT number?

Our VAT number is:-  517491242

Product Questions:

Stampers: How long do pre-inked Stampers last before needing to be re-inked?

Our stampers will last thousands of impressions, but you don’t have to buy new ones when yours run out. Instead, you can buy replacement stamp pads that simply replace those currently in your stamper: They are cheaper and reduce plastic usage!

Personalised Products:

Personalised items take a little longer than stock products to deliver as they are being made specially for you. Please allow up to 3 working days for Personalised Stampers and up to 5 working days for all other Personalised products.

NOTE: Personalised items cannot be returned for a refund / exchange unless there has been a mistake made by us in supplying them.

Pack Qty: How do I know how many items are in a pack?

The Pack Qty is stated in the Summary Product information along with the Price and Product Code etc. It may also be stated in the long description underneath the product. Where there is no Pack Qty stated, then this is not sold as a pack – it is sold as a single item instead.

 

Out of stock: What happens if the product I want is out of stock?

A product that is currently out of stock will be marked as 'Currently not available' on the product page. You will be able to enter your email to receive a notification when it is back in stock again. 

Brochures: How can I get a Brochure sent to me?

Our brochures are FREE of charge. Just add the brochure(s) you want sent out to your basket and complete your order in the normal way. You will need to be logged in / registered to complete the checkout process. We aim to dispatch all orders within 24 hours of receiving them. You will need to be logged in / registered to complete the checkout process. We aim to dispatch all orders within 24 hours of receiving them. Order your brochure now