We hope you find the following FAQs useful in answering your query. If this does not help you to resolve your issue please do not hesitate to contact us for further assistance. Contact Us
There are other benefits from having an account registered on our system. Faster checkouts for future orders, Order History available in your My Account area on web, ability to get a copy invoice at any time and be amongst the first to hear from us about new products / promotions (if you sign up for email updates).
NOTE: Your Billing Address on your account must be the Address where the order is being delivered (that is your school or business). Account ordering is only available to schools / companies.
Where your application for Account ordering has been unsuccessful we will contact you so that you can provide an alternative method of payment to complete the order process.
Personalised items take a little longer: Please allow up to 3 working days for Personalised Stampers and up to 5 working days for other Personalised products, although we’ll be quicker if we can!
You can view details of all our Delivery Options here
NOTE: You must contact us before sending items back so that we can issue you with a Returns Authorisation Code (RA) which will help to speed up the processing of your order against your account.
Where the item is damaged, faulty or supplied in error by us we will exchange the item or refund the full purchase price. Contact Us to get a FREEPOST returns label sent to you which includes your Returns Authorisation Code.
Where the item was ordered in error it may be returned to us for a full refund but the cost of return postage is not refundable. Contact Us for a returns label which includes your Returns Authorisation Code.
If you are having issues with your card payment there can be many reasons why it is not being accepted. It is best that you contact us so our Customer Services Team can access your order and attempt to resolve the payment issue for you. Contact Us
After you have added eveything to your basket proceed through the checkout selecting your Delivery Address and Delivery Options. On the Order Summary page you will see a box to enter your Promotions Discount Code. Add your code and click Update. Your order will then be recalculated to take account of the conditions of the Promotional Code added.
Already registered but not sure if you’re subscribed? Just log in to your account and click on My Account (top RHS of site). Click on My Details, scroll down to the bottom and make sure the option for Subscribing to Email Updates is ticked. Click on the Update button to save any changes.
Look out for the Add to Mixed button in the stickers that can be mixed. Just click on the button to start building your Mixed Pack. More information on this process can be found here.
NOTE: Personalised items cannot be returned for a refund / exchange unless there has been a mistake made by us in supplying them.