We hope you find the following FAQs useful in answering your query. If this does not help you to resolve your issue please do not hesitate to contact us for further assistance. Contact Us
Address Issues: Why can't I select my Billing Address during the check out?
If you are getting a message 'Please select your Billing Address' then there is a problem with the Addresses on your account. It is best that you contact us so that one of our Customer Services Team can resolve the issue for you. Contact Us
Ordering: Do I have to register to place an order?
Yes, you do have to register your details to complete an order on our website. It is necessary to create the account on which your order is being placed.
There are other benefits from having an account registered on our system. Faster checkouts for future orders, Order History available in your My Account area on web, ability to get a copy invoice at any time and be amongst the first to hear from us about new products / promotions (if you sign up for email updates).
Account Ordering: Can my school order from your website using a Purchase Order number?
Yes, you can order online with a Purchase Order number. In the first instance just add the items you want to your basket and go through the checkout as normal. At the payment stage select the option for Get Account Approval and complete the order process. When our staff review your order and approve it, you will get an email to tell you your order has been placed. Payment terms are 30 days from date of invoice.
NOTE: Your Billing Address on your account must be the Address where the order is being delivered (that is your school or business). Account ordering is only available to schools / companies.
Where your application for Account ordering has been unsuccessful we will contact you so that you can provide an alternative method of payment to complete the order process.
Delivery Speed: How quickly do you deliver?
We aim to despatch orders received by 2pm (Mon - Fri) within 24 hours of receiving your order. Orders placed at the weekend will be despatched on the next working day, which is usually a Monday unless there is a holiday. Our smaller parcels are delivered by Royal Mail and larger parcels are normally sent by a Courier Service. You have the choice at the checkout to take the standard delivery (48 hours within the UK), which is FREE or upgrade for a small charge to a 24 hour service (within the UK). If you upgrade to a 24 hour service and your order is placed before 2pm, we will despatch it the same day.
Personalised items take a little longer. Up to 21 working days should be allowed for Personalised Stampers, Certificates and Rectangular Badges. Up to 5 working days for Personalised Stickers, Medals and Round Badges.
You can view details of all our Delivery Options here
Returns: What is your Returns policy?
All items, excluding Personalised, can be returned to us for exchange or full refund. They must however be returned in their original condition including packaging.
NOTE: You must contact us before sending items back so that we can issue you with a Returns Authorisation Code (RA) which will help to speed up the processing of your order against your account.
Where the item is damaged, faulty or supplied in error by us we will exchange the item or refund the full purchase price. Contact Us to get a FREEPOST returns label sent to you which includes your Returns Authorisation Code. Where the item was ordered in error it may be returned to us for a full refund but the cost of return postage is not refundable. Contact Us for a returns label which includes your Returns Authorisation Code.
Payment Issues: Why won't my card be accepted?
The cards we accept for payment on the site are as follows;
If you are having issues with your card payment there can be many reasons why it is not being accepted. It is best that you contact us so our Customer Services Team can access your order and attempt to resolve the payment issue for you. Contact Us
Bonus Points: What are Bonus Points?
Every time you shop online with us you earn Bonus Points on your order when it ships. You can then redeem the Bonus Points in your account, on future orders, as part of the checkout process. This will give you discount off your order. You can get more details on how Bonus Points work here.
Promotions: How do I redeem a Promotion Code?
Promotion Codes are redeemed as part of the check out process.
After you have added eveything to your basket proceed through the checkout selecting your Delivery Address and Delivery Options. On the Order Summary page you will see a box to enter your Promotions Discount Code. Add your code and click Update. Your order will then be recalculated to take account of the conditions of the Promotional Code added.
Email Updates: How do I get news on the latest products / promotions?
Not subscribed? If you’re not already signed up for our weekly emails to receive exclusive news of new products and fantastic money-saving offers, all you have to do is to tick the opt in box at the bottom of the registration form and we’ll do the rest! Each email you receive will have an option for you to Unsubscribe if you no longer wish to receive these updates.Already registered but not sure if you’re subscribed? Just log in to your account and click on My Account (top RHS of site). Click on My Details, scroll down to the bottom and make sure the option for Subscribing to Email Updates is ticked. Click on the Update button to save any changes.
VAT Number: What is your VAT number?
Our VAT number is:- 517491242
Stampers: How long do pre-inked Stampers last before needing to be re-inked?
Our pre-inked stampers will last for up to 10,000 impressions but you do not have to buy a new one after that as you can re-ink them.
You can buy the refresher ink from ourselves but please make sure you purchase the correct ink for the type of stamper you have (SS or ES). You must also use the same colour of ink as the original stamper. View Inks
Instructions on how to re-ink your stamper can be viewed here
Mixed Packs: Can I create a Mixed Pack of stickers where I select the stickers in my pack?
Yes. We offer the facility where you can choose which stickers you would like in the pack and therefore get exactly what you want.
Look out for the Add to Mixed button in the stickers that can be mixed. Just click on the button to start building your Mixed Pack. More information on this process can be found here.
Personalised Products: How long do they take to deliver?
Personalised items take a little longer than stock products to deliver as they are being made specially for you. Up to 21 working days should be allowed for Personalised Stampers, Certificates and Rectangular Badges. Up to 5 working days for Personalised Stickers, Medals and Round Badges.
NOTE: Personalised items cannot be returned for a refund / exchange unless there has been a mistake made by us in supplying them.
Pack Qty: How do I know how many items are in a pack?
The Pack Qty is stated in the Summary Product information along with the Price and Product Code etc. It may also be stated in the long description underneath the product. Where there is no Pack Qty stated then this is not sold as a pack - it is sold as a single item instead.
Brochures: How can I get a Brochure sent to me?
Our brochures are FREE of charge. Just add the brochure(s) you want sent out to your basket and complete your order in the normal way. You will need to be logged in / registered to complete the checkout process. We aim to despatch all orders within 24 hours of receiving them. Order your brochure now