Despatch and Delivery - General Conditions

We use Royal Mail 1st and 2nd Class post and Parcel Force 24hr and 48hr service and their international services for deliveries depending on order size. Delivery speed after dispatch is dependent on their service and is not guaranteed by us. An extra day for delivery may be required for Highlands and Islands and outlying parts of the UK. Delays may also occur at peak times of the year, or for reasons beyond the control of the delivery company.

We will do our utmost to dispatch within the time quoted and by the service requested but we accept no liability for any delay, whether caused by us, our suppliers, or delivery services.

Despatch and Delivery to UK Addresses

Our standard service is dispatch by the end of the working day following receipt of order by either Royal 2nd Class mail or 48hr Parcel Force. If an order contains customised stickers, badges or medals, dispatch may be delayed until the end of the third working day following receipt of order. Customised Stampers are delivered separately and may take up to 21 days. Costumes are delivered separately and will take 3-5 days.

First Class service is available for orders placed by 2.00pm. Despatch is on day of order by First Class Mail or 24hr Parcel Force. If an order contains customised stickers, badges or medals, dispatch may be delayed until the end of the second working day following receipt of order. Customised Stampers are delivered separately and may take up to 21 days. Costumes are delivered separately and will take 3-5 days.

Next Day is a guaranteed next working day delivery service. Your order must be placed by 2.00pm and must be to an address where there will be somebody available to sign a delivery receipt until 5.00pm. If the post/courier cannot complete the delivery due to lack of signature for receipt, the delivery charge cannot be refunded. This service is not available for customised items or costumes. If you require customised stickers, badges or medals for guaranteed next day please phone 0800 318192

SuperFast – There are many different services we can use to get your order to you very urgently, but these depend on the time of day you place the order and your acceptance of the cost. Please contact us by phone 0800 318192 and we will do our best to help. 

Despatch and Delivery to Republic of Ireland Addresses

Standard service is dispatch by the end of the working day following receipt of order by either post or parcel service. If an order contains customised stickers, badges or medals, dispatch may be delayed until the end of the third working day following receipt of order. Customised Stampers are despatched separately and may take up to 21 days. Costumes are delivered separately by post.

Next Day is a guaranteed next working day delivery service. Your order must be placed by 12.00 noon and must be to an address where there will be somebody available to sign a delivery receipt until 5.00pm. If the post/courier cannot complete the delivery due to lack of signature for receipt, the delivery charge cannot be refunded. This service is not available for customised items or costumes. If you require customised stickers, badges or medals for guaranteed next day please phone 1 800 553661

Despatch and Delivery EU Countries (except UK and RoI)

Standard service is dispatch by the end of the working day following receipt of order by either post or parcel service. If an order contains customised stickers, badges or medals, dispatch may be delayed until the end of the third working day following receipt of order. Customised Stampers are despatched separately and may take up to 21 days. Costumes are delivered separately by post.

If your order contains a particularly heavy or bulky item, we reserve the right to contact you before dispatch to request a payment to cover the additional postage cost, or to decline your order wholly or in part.

We use Royal Mail and Parcelforce international services. Delivery speed will be according to their scheduled services to your country. We expect that this will be 3-5 days from dispatch but this is not guaranteed. 

Despatch and Delivery countries outside the EU

Standard service is dispatch by the end of the working day following receipt of order by either post or parcel service. If an order contains customised stickers, badges or medals, dispatch may be delayed until the end of the third working day following receipt of order. Customised Stampers are dispatched separately and may take up to 21 days. Costumes are delivered separately by post.

If your order contains a particularly heavy or bulky item, we reserve the right to contact you before dispatch to request a payment to cover the additional postage cost, or to decline your order wholly or in part.

We use Royal Mail and Parcelforce international services. Delivery speed will be according to their scheduled services to your country. We expect that this will be 5-7 days from dispatch but this is not guaranteed.

Please note that your country may require payment of local customs duties and taxes before release of your parcel. You are fully responsible for payment of such duties, if any, and for any additional costs of local delivery. 

Paying Online
To submit an order online, you need to include your credit card or debit card details. We accept MASTERCARD, VISA, SOLO and MAESTRO.

SuperStickers continually aims to process your payment information confidentially and accurately; credit card security is our highest priority.

Super Stickers servers use Secure Sockets Layer (SSL) , an advanced encryption technology that works with your internet browser to keep your information safe. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. We do not store your Credit Card details on our server.

Our shopping system is so safe that in the highly unlikely event of credit card fraud, we will reimburse the first £50 of your loss. Legally, the credit card issuer must repay the rest. You will not be held responsible for any fraudulent credit card charges, provided you have notified your card issuer in accordance with its rules and procedures if your card has been lost or stolen.